I Dream Namibia

Please read these terms and conditions carefully. By accessing the website, sending an email booking, or booking direct at our offices, you agree to be bound by the below terms and conditions. These terms and conditions are subject to change in the sole discretion of the Board. The Terms and conditions as published on the Website at the time of the booking shall apply.

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I Dream Namibia shall not be obliged to notify person or entity (including card holders) of any amendments or change to the conditions.

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GENERAL

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Proof of payment and booking confirmation from I Dream Namibia can be requested upon arrival.

Rates and details as published on the Website on date of booking shall apply and are subject to change without prior notice.

Prices relating to the bookings will be indicated during the booking process.

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ONLINE PAYMENTS

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Online Payments for I Dream Namibia tours can be done: * See Options below

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ONLINE ENQUIRY VIA WEBSITE

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For General Enquiries only
For Accommodation Availability Enquiries only
For Quotation Enquiries/Requests only
Due to the nature of the enquiry, the Availability Status given by our booking agent is not binding.

 

BOOKING PROCEDURE

 

Check ALL booking Details on the Booking Summary received.​

Advise I Dream Namibia Booking Agent of incorrect booking details or changes immediately. It is the duty of the Purchaser to check the final Booking Summary.​

Payment strictly 7 days after receipt of the Booking Summary, failing which, the booking will be deleted from the system automatically without prior notice.​

The Status of the Booking Summary is PROVISIONAL and will only be converted to CONFIRMED, once the full Payment reflects on our Bank Statement.​

Bookings are subject to availability at the time of the booking.

 

CANCELLATION POLICY

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+61 days prior to arrival: 10%

41 - 60 days prior to arrival: 25%

21 - 40 days prior to arrival: 50% 

11 - 20 days prior to arrival: 75% 

01 - 10 days prior to arrival: 100%

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Cancellation by I Dream Namibia: In the rare event that we must cancel or alter your booking due to unforeseen circumstances (such as weather conditions, political instability, or operational issues), we will:

• Provide a full refund or offer a rebooking option at no additional cost.

• Alternatively, we may offer a credit for future travel with us.

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PAYMENT PROCEDURE​

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Always use the Booking Reference Number on the proof of payment.
Email the Proof of payment to your Booking Consultant or to info@idreamnamibia.com

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PAYMENT OPTIONS

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Payments for all I Dream Namibias tours can be done via the following banking details:

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Bank: Standard Bank Namibia

Account name: RUBEN DREAM TRAVEL NAMIBIA CC

Account number: 60006911357

Branch name: Maerua Mall, Windhoek

Branch code: 086 872

SWIFT code: SBNMNANX  (Swift Fees apply and will be for payee’s account).

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Bank info:

Physical address:

Shop No.10, Ground Floor, Unit No: 2001

7 Centaurus Road

Windhoek

Namibia

Telephone nr +26461417900

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Postal address:

Private Bag 13177

Windhoek

Namibia

9000

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​I Dream Namibia physical address:

Farm Simmenau Nr 11, Windhoek, Namibia, 9000

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Payments for all I Dream Namibias tours can also be done via the following online payment link:

*[link under construction]

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CREDIT CARD PAYMENT FACILITY AT LOCATION

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Please note: There is no Credit Card payment facilities available at our offices and all payments will have to be done prior to arrival.

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REFUND PROCESS

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Refund requests must be submitted in writing via email to info@idreamnamibia.com or through our contact form.

Refunds will be processed within 7 to 14 business days from the date of approval.

Refunds will be issued to the original payment method used at the time of booking.

 

NON-REFUNDABLE ITEMS

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The following items are non-refundable:

• Airfares: If your booking includes flights or other services not directly provided by I Dream Namibia, these may be subject to separate cancellation terms.

• Special Events or Packages: If you booked a special event, tour, or package with non-refundable components, these may not be refundable.

 

FORCE MAJEURE

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If travel disruptions arise due to force majeure (e.g., natural disasters, pandemics, or government-imposed restrictions), I Dream Namibia will work with you to offer alternative travel dates, rebooking options, or credit for future travel. In such cases, refunds may not be possible, but we will prioritize your safety and satisfaction.